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Policies

Customer Care

Here at de la Vision, we take the pride in treating our customers right, the same way we take pride in our products. We believe every customer is important and customer service is essential. 

Privacy and Safety

Your privacy is important to us, which is why, at de la Vision, we are committed to protecting your personal information and we are not in the business of selling it to others. We exercise great care in handling the way personal data is used and shared, making sure to seek your permission before we collect or store any of your data.

 

Coupled with stringent security measures and procedures, rest assured that all personal details submitted to us remain secure. Your visit to our website and submission of any personal details would indicate your acceptance of the terms described in the Privacy Policy. We may however, from time to time, modify these terms. Your continued use of after any modification would therefore, indicate your agreement to the new terms reflected.

Events Cancellation Policy

Events Cancellation Policy

Cancellation of a course or session up to 2 weeks before it takes place will be refunded in full or credit given towards another date.  Please talk to us about which is preferable.

For a cancellation made at least 1 week before the session starts we will offer a 50% discount on an alternative date.

Sorry but there is no refund for cancellations made in the week before the class/course begins, but the place is transferable so we would be happy for you to find someone else to take your place. You might want to try to sell it on Hassocks Uncovered, or similar pages on Facebook. 

If we cancel a class we will either rearrange the class if possible or refund it in full.

Payment Methods

- Credit / Debit Cards

- Apple Pay

- Offline Payments - cash or card (in de la Casa, 9 Keymer Road, Hassocks)

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